s h i p p i n g

All items are sent by Standard Delivery. A service that takes 3-5 working days. Shipping rates are calculated at checkout.

If you have queries regarding shipping, please contact us here.

r e t u r n s

We hope that you fall in love with your newly purchased products. However, if for any reason you are unhappy with your product, please return to us within 28 days of receipt in an unused condition and in original packaging, with the returns form completed and placed inside the parcel. We will issue a refund to your original payment method on receipt.

• Products returned to us must be in a resalable condition. Products should be unused, in their original packaging with labels attached

• With the exception of faulty goods, yaad is not responsible for the cost of returning products. We always advise that you obtain proof of postage when returning an item

• Please allow up to 5 working days post-receipt of your returned parcel for us to receive your return and communicate receipt of the goods

• The returns form and address label can be found inside your delivery note, or you can download a copy here. Please complete the form and place this inside the parcel you are returning to us

  Please see full terms and conditions here.
  
  If you have further queries, please contact us here.